Wipers2U has a privacy policy because we understand that it is important for you to know how we collect, store and use your personal information. By using our website and services, you acknowledge that your personal information will be treated as described below.
Personal Information
When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020 (Privacy Act). In this policy, personal information means information about an identifiable, living person and has the same meaning as it does in the Privacy Act . This includes any information that can be used to personally identify you, and may include your name, address, contact details, vehicle registration number, and your payment information.
The personal information you provide to us (including any information provided if you register for an account or purchase a product) is collected and may be used for communicating with you, statistical analysis, the marketing by us of products and services to you, credit checks (if necessary), and research and development.
Collection of Personal Information
We may collect the following personal information from you when you make an order or enquiry:
- individual and business names
- contact information
- billing or purchase information
- vehicle registration number
Use of Personal Information
We collect your personal and business information in order to perform our business activities and to provide the best possible customer service, including advising you about any other products that we will be supplying in the future. We collect, hold and use your personal information for the following purposes:
- To provide products and services to you
- To provide you with information or advice about existing and new products and services
- To manage product or service warranties or guarantees, including product or safety recalls
- To communicate with you and process your requests
- To manage and enhance our products and services
- To personalise and customise your experience with us
- As required or permitted by any law (including the Privacy Act)
If we are not able to collect Personal Information
Providing some information is optional. If you choose not to provide us with the personal information described above, then we may not be to provide you with the product or service that you have requested or the best possible customer service.
Disclosure of Personal Information
Generally, we do not disclose personal information to third parties for them to use for their own purposes. However, some of the circumstances in which we may do this are:
- to service providers and other persons working with us to make the Website available or improve or develop its functionality (e.g. we may use a third party supplier to host the Website);
- for the specific purpose of fulfilling requests by you and providing provide products and services to you;
- in relation to the proposed purchase or acquisition of our business or assets; or
- where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.
Where we use third parties to undertake services, such as delivery, we may provide those third parties with your information to the extent it is required to fulfil those services.
We may disclose your personal information to manufacturers or suppliers of products or services for a product warranty or guarantee fulfilment purpose, to facilitate repair of a product or where the manufacturer or supplier has advised that they need to contact you for any issues related to the quality or safety of the product or service you have purchased.
Cookies
We may also collect technical information whenever you log on to, or visit the public version of, our Website. This may include information about the way users arrive at, browse through and interact with our Website. We may collect this type of technical information through the use of cookies and other means. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive to enable our systems to recognise your browser. If you want to disable cookies, you may do so by changing the settings on your browser. However, if you do so, you may not be able to use all of the functions on the Website. We use the technical information we collect to have a better understanding of the way people use our Website, to improve the way it works and to personalise it to be more relevant and useful to your particular needs. We may also use this information to assist in making any advertising we display on the Website more personalised and applicable to your interests.
Protection of Personal Information
Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside New Zealand. This may involve the transfer of your personal information to countries which have less legal protection for personal information than New Zealand.
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Right to Access or Correct your Personal Information
You have the right to request access to and correction of any of the personal information we hold about you. If you would like to exercise these rights, please email us at info@wipers2u.co.nz or call us on 0800 947 3772.
Complaints
Please contact us at info@wipers2u.co.nz or call us on 0800 947 3772 if you believe that we have breached this policy or the Privacy Act, or have any questions or concerns about this policy. We will treat your requests or complaints confidentially.
Changes to Privacy Policy
We may change this privacy policy from time to time. Updated versions of this policy will be posted on our website. This policy was last updated in July 2021.
